Refund and Returns Policy

At RetroRack by AS, customer satisfaction is important to us. We carefully inspect all products before shipping. However, if you receive a damaged or defective item, we are here to help.

Please read our Return & Refund Policy carefully before requesting a return or refund.

Refunds

Refunds are only applicable in the following situations:

• The product received is damaged
• The wrong item was delivered
• The product is defective upon arrival

To request a refund or return, customers must provide a proper parcel opening video clearly showing:

• The sealed package before opening
• The complete unboxing process
• The damaged or incorrect item received

Without a valid parcel opening video, return or refund requests may not be accepted.

Once your request is reviewed and approved, the refund will be processed to your original payment method or through another suitable method communicated by our team.

Returns

If you believe your item is eligible for return, you must contact us first before sending the product back.

You can contact us through:

• WhatsApp: +91 8301028350
• Email: retrorack.as@gmail.com

Our support team will verify the issue and guide you through the return process.

Please do not return products without prior confirmation from our team.

Missing or Late Refunds

If you have not received your refund yet:

• Check your bank account again
• Contact your payment provider or bank
• Processing times may vary depending on your payment method

If you still have not received your refund after a reasonable period, please contact us at [Your Email Address].

Exchanges

We only replace items if they are defective, damaged, or incorrect.

To request an exchange, contact us through WhatsApp or email with:

• Your order details
• Parcel opening video
• Photos/videos of the issue

Our team will confirm whether the item is eligible for exchange.

Return Approval

Return eligibility is determined after reviewing:

• Parcel opening video
• Product condition
• Order details

Customers are encouraged to contact us first to confirm whether their item qualifies for return or refund.

Shipping Returns

If your return request is approved, we will provide the return instructions.

Customers should securely pack the item before returning it. Return shipping details will be shared directly by our support team.

We recommend contacting us before shipping any product back.

Contact Us

For any return, refund, or exchange-related queries, contact us directly:

Email: retrorack.as@gmail.com
WhatsApp: +91 8301028350

You can also share your contact number through email or WhatsApp, and our team will contact you directly for assistance.